Connect Tablet/PC (Bluetooth)
Connect mPOP with a tablet or a PC.
< POP10, POP10CBI > Check Model
Bluetooth and USB cannot be connected simultaneously for the host device.
Only one type of interface can be used for printing communication.
When switching to a Bluetooth connection after a USB connection, disconnect the USB cable and turn off the mPOP power temporarily.
When connecting the USB cable for the purpose of charging, first connect to the host device via Bluetooth and then connect the USB cable.
It is convenient to use the dedicated app when setting a connection with a PC, tablet, or other device.
For details, refer to Use App.
Check the name of the device beforehand
Depending on the product, the "Device Name" displayed when pairing is different, and can be checked via [Dev Name] of ***Bluetooth Information*** printed via Self-Printing.
The setting method depends on the OS of the device you are using.
Connect from an iOS device
Connect from an Android device
Connect form a Windows device
Connect from an iOS device
The following steps must be performed after the power of mPOP has been turned on. Turn power on
When using an iOS device
A single iOS device cannot be connected simultaneously via Bluetooth and USB-C. When the iOS device is connected to USB-C while a Bluetooth connection is active, Bluetooth will be disconnected and the device will be automatically connected to USB-C.
1. Pairing with printer
- Open the setting screen of the tablet and select Bluetooth.
- Turn Bluetooth from Off to On.
- Select the desired device name (mPOP-XXXXX or STAR mPOP-XXXXX).
If the device name was changed, then select the device name that it was changed to. - If you are unable to connect, please refer to FAQ - Cannot connect the tablet.
2. Confirm that it has connected.
- When connection is completed, "Connected" will be displayed next to the device name.
Change [New Pairing Permission] setting from ON to OFF.
Change the following setting to strengthen security by preventing unauthorized connection from tablets other than that connected.
- Start "Star Quick Setup Utility" and connecting to the target mPOP, tap [Printer Settings]-[Bluetooth Settings].
- Turn [New Pairing Permission] setting from ON to OFF, and tap [Apply].
For details of "Star Quick Setup Utility", refer to Use App.
Important notes when [New Pairing Permission] is set to OFF
When [New Pairing Permission] is set to OFF, because it is in a state where security is increased, re-pairing with already connected tablets and new pairing with other tablets are not allowed.
If [New Pairing Permission] is set to OFF, do not go to the [Settings] screen for the already connected tablet and perform "Forget Device".
If you accidentally delete the device, then perform Initialize Bluetooth and re-pair the tablet again.
If you wish to perform a new pairing, then change the [New Pairing Permission] setting from OFF to ON in the "Star Quick Setup Utility" [Printer Settings]-[Bluetooth Settings] and tap [Apply].
For details of "Star Quick Setup Utility", refer to Use App.
Connect from an Android device
The following steps must be performed after the power of mPOP has been turned on. Turn power on
1. Pairing with printer
- Turn Bluetooth "ON".
- Select "Settings" on the tablet screen, and open "Connected devices".
- Select "Pair new device".
- Select the desired device name (mPOP-XXXXX or STAR mPOP-XXXXX).
If the device name was changed, then select the device name that it was changed to. - If you are unable to connect, please refer to FAQ - Cannot connect the tablet.
2. Confirm that it has connected.
- Once pairing is complete, the device name will be displayed under "Saved devices".
Change [New Pairing Permission] setting from ON to OFF.
Change the following setting to strengthen security by preventing unauthorized connection from tablets other than that connected.
- Start "Star Quick Setup Utility" and connecting to the target mPOP, tap [Printer Settings]-[Bluetooth Settings].
- Turn [New Pairing Permission] setting from ON to OFF, and tap [Apply].
For details of "Star Quick Setup Utility", refer to Use App.
Important notes when [New Pairing Permission] is set to OFF
When [New Pairing Permission] is set to OFF, because it is in a state where security is increased, re-pairing with already connected tablets and new pairing with other tablets are not allowed.
If [New Pairing Permission] is set to OFF, do not go to the [Settings] screen for the already connected tablet and perform "Forget Device".
If you accidentally delete the device, then perform Initialize Bluetooth and re-pair the tablet again.
If you wish to perform a new pairing, then change the [New Pairing Permission] setting from OFF to ON in the "Star Quick Setup Utility" [Printer Settings]-[Bluetooth Settings] and tap [Apply].
For details of "Star Quick Setup Utility", refer to Use App.
Connect from a Windows device
The following steps must be performed after the power of mPOP has been turned on.
Turn power on
Windows11 / 10
1. Pairing with printer
Windows11
- Open [Settings] from the Windows Start menu, select [Bluetooth & devices] - [Devices].
Windows10
- Open [Settings] from the Windows Start menu, select [Devices] - [Bluetooth & other devices].
- Turn Bluetooth On.
- Select [Printers & scanners] - [Add a printer or scanner].
- Select the desired device name (mPOP-XXXXX or STAR mPOP-XXXXX), and click or tap [Add device].
If the device name was changed, then select the device name that it was changed to. - If you are unable to connect, please refer to FAQ - Cannot connect the tablet (cannot pair up with Bluetooth).
2. Confirm that it has connected
- When connection is completed, "Connected" will be displayed.
Note
After a while, "Driver is unavailable" will be displayed, however, pairing is completed.
3. Confirm the virtual COM port
- The virtual COM port is required when creating a printer queue using "Star Windows Software".
For details of "Star Windows Software", refer to Use App. - Open the control panel from the start menu, start "Devices and Printers". Select the desired printer, right click and select the "properties"
- Confirm the connected virtual COM port on the "Hardware" tab.
The device name created here cannot be used for the destination specified when printing from a Windows application.
Create a separate printer queue using "Star Windows Software".
For details on "Star Windows Software", refer to Use App.
Important notes when [New Pairing Permission] is set to OFF
When [New Pairing Permission] is set to OFF, because it is in a state where security is increased, re-pairing with already connected tablets and new pairing with other tablets are not allowed.
If [New Pairing Permission] is set to OFF, do not go to the [Settings] screen for the already connected tablet and perform "Forget Device".
If you accidentally delete the device, then perform Initialize Bluetooth and re-pair the tablet again.
If you wish to perform a new pairing, then change the [New Pairing Permission] setting from OFF to ON in the "Bluetooth Utility”.
For details of "Bluetooth Utility", refer to Use App.