1. TSP100IV Top Page
  2. Troubleshooting - Need Support

  Safety Information

  • Installation Notes
  • Handling
  • Maintenance
  • Power
  • Wireless Connection
  • Safety Standard Description
  •   Check

  • Check Printer/Model
  • Check Accessories
  •   Installation

  • Connect USB Cable
  • Connect LAN Cable
  • Connect Power Cable
  • Use Accessories/Mount on Wall
  • Set Up External Devices
  •   Setup

  • Install Driver
  • Use App
  • Connect Tablet/PC
    (Bluetooth)
  • Connect Tablet/PC
    (Wireless LAN)
  • Connect Tablet/PC
    (Wired LAN)
  • Advanced Settings (LAN)
  •   Basic Operations

  • Part Names and Functions
  • Turn On/Off Power
  • Paper Setup
  • Self-Printing
  •   Convenient Functions

  • Use Star Micronics Cloud Services
  • Use Star CloudPRNT
  • Initialize Communication Settings
  • Wireless LAN Troubleshooting
  •   Use External Devices

  • Use Peripherals
  • Use Third-party External Devices
  •   Troubleshoot

  • FAQ
  • LED Display
  • Paper Jam
  • Cutter Lock
  • Need Support
  •   Maintenance

  • Daily Maintenance
  •   General Specifications

  • Device Specifications
  • Need Support

    Please refer to TSP100IV: FAQ before making inquiries, and if the information provided therein does not solve your problem, please contact the seller.

    Before you make inquiries

    Prepare the following information in advance.

    • Model name
      In the red frame shown belowModel name
    • Serial number
      In the green frame shown below16-digit number
    • Types of device, operating system (version) and software being used
    • Details of the trouble
    The model name and serial number are indicated on the standard indication sticker located on the bottom of the main unit. The model name is indicated on the right of the product logo at the top. The serial number is indicated after "No." under the product logo.
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