LED Display

The normal power status, communication status, the error information such as paper out and notification from the printer are indicated by the Power LED, Information LED , Bluetooth LED , and Network LED .

Each LED independently indicates status or error information.

Power LED
Lights up or flashes blue, red, or magenta according to the power status, warning, or error information of the printer.
Information LED < Standard model only >
Lights up or flashes red, orange or light blue to show the information from the printer.
Bluetooth LED
Lights up blue according to the Bluetooth connection status.
Network LED
Lights up or flashes green according to the network connection status.

For normal use

The printer power status is indicated by the Power LED .

Power off
The Power LED is turned off.

Power off status.

Turn On/Off Power
Power on
The Power LED lights up blue.

Power on status.

Error display (automatic recovery error)

Error indicates it will move automatically to normal usage because the error status has recovered.
The status is online.

This is indicated by the Power LED.

Stops printing due to detected high temperature for the head.
The Power LED lights up red.

Since the printer head temperature is high, printing has stopped.
When the printer head temperature returns to a normal range, printing will resume automatically.

Stops printing due to detected high temperature for the substrate.
The Power LED lights up red.

Since the substrate temperature is high, printing has stopped.
When the substrate temperature returns to a normal range, printing will resume automatically.

Error display (error from which recovery is possible)

Error indicates that normal usage is possible if paper is replenished or when cover is closed or such steps are taken.
The status is offline.

This is indicated by the Power LED.

Cover open error
The Power LED lights up red.

The printer cover is open.
Set the paper, close the printer cover, and it will move to the power-on status.

Paper Setup
Out of paper error
Power LEDが赤色で連続点滅(ゆっくり)

This is displayed when one of the following states occurs.

  • Out of paper
  • When using the black mark paper or die cut label, the BM/GAP sensor is not set in the correct position.
  • The specifications of the set paper do not match the media settings.
Set the paper that conforms to the setting and close the printer cover. The printer becomes the power-on status.

Paper Setup Media Settings Check Media
Paper jam error <Standard model>
Power LEDが赤色で連続点滅(早い)

Paper jams in the printer.
Remove the jammed paper, set the paper correctly and close the printer cover. The printer becomes the power-on status.

If a paper jam error occurs frequently, clean parts.

Paper Jam Paper Setup Cleaning(When Using Label Paper)

Error display (error from which recovery is not possible)

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

This is indicated by the Power LED.

Cutter error <Standard model>
Power LED continuous purple flashing (fast)
Power LED continuous purple flashing (fast)

The cutter did not operate properly.
Open the printer cover if possible, remove the jammed paper, close the printer cover, turn the power off, and on again.
If the printer cover cannot be opened, turn the power off once, and on again to check if a cutter error is resolved.

If the cutter has been removed/mounted, check that the cable connector of the cutter unit is securely connected.

If a cutter error occurs frequently and dirt such as adhesives is found on the cutter, clean the parts.

If the same error is displayed even after you take the action above, contact the seller.

Paper Jam Paper Setup Cleaning(When Using Label Paper) Parts Replacement
Star Configuration error
Power LED continuous purple flashing (slow)
Power LED continuous purple flashing (slow)

An error is detected while rewriting a firmware and font file using the USB flash drive.
Remove the USB flash drive from the printer and turn off the printer.
Check that the contents of Star Configuration Format saved in the USB flash drive are correct, insert the USB flash drive firmly, and then turn on the printer.

Do not remove the USB flash drive until firmware rewriting completes.

Turn On/Off Power
Abnormal power supply voltage detection error
Power LED 1-time purple flashing
Power LED 1-time purple flashing

Supply of power is not consistent. Or, abnormality has been detected for the power unit.
Try turning the power off, and then on. Try changing the location for the electrical outlet and turn on the power again. If the same error is displayed even after the power is turned on again, contact the seller.

Connect AC Adapter
Printer head thermistor error
Power LED 2-time purple flashing
Power LED 2-time purple flashing

An abnormality has been detected for the printer head thermistor (temperature sensor).
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
Flash ROM access error
Power LED 4-time purple flashing
Power LED 4-time purple flashing

An access error has been detected on the FLASH.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
EEPROM access error
Power LED 5-time purple flashing
Power LED 5-time purple flashing

An access error has been detected on the EEPROM.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
RAM access error
Power LED 6-time purple flashing
Power LED 6-time purple flashing

An access error has been detected on the RAM.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
FW rewrite error
Power LED 7-time purple flashing
Power LED 7-time purple flashing

During FW rewrite, an error was detected in the received FW data. Or, a verify error was detected after FW rewrite.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
Firmware malfunction error
Power LED 8-time purple flashing
Power LED 8-time purple flashing

A firmware malfunction has been detected.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Note

If an error other than the above is displayed, try turning the power off and then on again. If the same error is displayed after turning the power back on, there may be a malfunction in the printer. Please contact the seller.

 

Display of firmware status

This is indicated by the Power LED.

Printing stops due to rewriting of firmware.
PowerLED 赤青不規則点滅

This shows that the printer firmware is being rewritten. The LED flashes red and blue in turns irregularly during rewriting. When rewriting is completed, the firmware version is printed and the LED returns to the status display.
Then, the printer is automatically recovered and restarts printing.

 

USB host status display

The connection status is displayed when a USB device other than USB-connectable products is connected to the printer.
The status is online.

This is indicated by the Power LED.

Device that can only be charged via USB is connected
PowerLED 赤点灯

A device that only supports USB charging is connected to the USB port.
When a USB device, tablet, etc. that does not communicate with the printer is connected, the LED flashes for about 5 seconds and then returns to the status display.

USB hub connection
PowerLED 赤点灯

USB hub has been connected to the USB-A port. USB hub cannot be used.
Will blink for about 5 seconds after the USB hub has been connected, and return to the status display.

Information display

The information from the printer is shown by Information LED.
<Standard model>Check model

Print waiting during hold print control
The Information LED flashes light blue

Although the print data has been received, it is waiting because the printed label remains at the paper exit of the printer.
The next label will be printed when the label is removed from the paper exit of the printer.

If this notification appears even though no label remains at the paper exit, false detection of the hold print sensor may have occurred. Remove glue adhering around the hold print sensor.

Cleaning of platen roller and paper feeding path
Cleaning notification
The Information LED lights up orange.

This notifies you that parts need to be cleaned.
Clean parts by the procedure of Cleaning. The cleaning notification will be reset when updating the printer information after cleaning the component.

While the cleaning notification is displayed, the notification is provided by printing a QR code for a link to the cleaning method manual when closing the cover.

Cleaning (When Using Label Paper)
Parts replacement notification
The Information LED lights up red.

This notifies you that parts need to be replaced.
Consider replacement of parts.

Parts Replacement

Bluetooth connection display

The Bluetooth connection status is indicated by the Bluetooth LED.

The timing for connecting the printer via Bluetooth varies depending on the operating system of the host device, so the display form is different.

Bluetooth connected
The Bluetooth LED lights up blue.

The printer is currently connected to the host device via Bluetooth.

iOS device
A connection with the iOS host device is completed.

Other than iOS device (Android, etc.)
This is only displayed when printing or status acquirement is performed via Bluetooth.

Bluetooth not connected
The Bluetooth LED is turned off.

The printer is not connected via Bluetooth.

iOS device
Not connected to any iOS host device.

Connect Tablet/PC (Bluetooth)

Network link display

The wireless or wired LAN connection status is indicated by the Network LED.

Link up
The Network LED lights up green.

A connection between the printer and the destination network is established, and TCP/IP communication is enabled.

Link down (Physically disconnected)
The Network LED is turned off.

For wireless LAN connection
Connection with the access point was disconnected.
Make sure that the access point that you will connect to is running and the wireless LAN settings of the printer are correct, and then turn on the power again.
Connect Tablet/PC (Wireless LAN)

For wired LAN connection
Connection between the printer and the destination network device such as a router or hub was disconnected.
Check and make sure that the LAN cable is correctly connected.

connect LAN Cable
Link down (IP address cannot be obtained)
Network LED 点滅(0.125秒間隔)

When DHCP enabled
IP address cannot be acquired from the network.
If a DHCP server is used, check the operations of the DHCP server.
If a DHCP server is not used, set an appropriate IP address.

When DHCP disabled
IP address: 0.0.0.0 is set.
After initializing the network settings, set the correct IP address.

Connect Tablet/PC (Wireless LAN) Connect Tablet/PC (Wired LAN)

 

The normal power status, communication status, the error information such as paper out and notification from the printer are indicated by the Power LED, Information LED and Network LED .

Each LED independently indicates status or error information.

Power LED
Lights up or flashes blue, red, or magenta according to the power status, warning, or error information of the printer.
Information LED < Standard model only >
Lights up or flashes red, orange or light blue to show the information from the printer.
Network LED
Lights up or flashes green according to the network connection status.

For normal use

The printer power status is indicated by the Power LED .

Power off
The Power LED is turned off.

Power off status.

Turn On/Off Power
Power on
The Power LED lights up blue.

Power on status.

Error display (automatic recovery error)

Error indicates it will move automatically to normal usage because the error status has recovered.
The status is online.

This is indicated by the Power LED.

Stops printing due to detected high temperature for the head.
The Power LED lights up red.

Since the printer head temperature is high, printing has stopped.
When the printer head temperature returns to a normal range, printing will resume automatically.

Stops printing due to detected high temperature for the substrate.
The Power LED lights up red.

Since the substrate temperature is high, printing has stopped.
When the substrate temperature returns to a normal range, printing will resume automatically.

Error display (error from which recovery is possible)

Error indicates that normal usage is possible if paper is replenished or when cover is closed or such steps are taken.
The status is offline.

This is indicated by the Power LED.

Cover open error
The Power LED lights up red.

The printer cover is open.
Set the paper, close the printer cover, and it will move to the power-on status.

Paper Setup
Out of paper error
Power LEDが赤色で連続点滅(ゆっくり)

This is displayed when one of the following states occurs.

  • Out of paper
  • When using the black mark paper or die cut label, the BM/GAP sensor is not set in the correct position.
  • The specifications of the set paper do not match the media settings.
Set the paper that conforms to the setting and close the printer cover. The printer becomes the power-on status.

Paper Setup Media Settings Check Media
Paper jam error <Standard model>
Power LEDが赤色で連続点滅(早い)

Paper jams in the printer.
Remove the jammed paper, set the paper correctly and close the printer cover. The printer becomes the power-on status.

If a paper jam error occurs frequently, clean parts.

Paper Jam Paper Setup Cleaning(When Using Label Paper)

Error display (error from which recovery is not possible)

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

This is indicated by the Power LED.

Cutter error <Standard model>
Power LED continuous purple flashing (fast)
Power LED continuous purple flashing (fast)

The cutter did not operate properly.
Open the printer cover if possible, remove the jammed paper, close the printer cover, turn the power off, and on again.
If the printer cover cannot be opened, turn the power off once, and on again to check if a cutter error is resolved.

If the cutter has been removed/mounted, check that the cable connector of the cutter unit is securely connected.

If a cutter error occurs frequently and dirt such as adhesives is found on the cutter, clean the parts.

If the same error is displayed even after you take the action above, contact the seller.

Paper Jam Paper Setup Cleaning(When Using Label Paper) Parts Replacement
Star Configuration error
Power LED continuous purple flashing (slow)
Power LED continuous purple flashing (slow)

An error is detected while rewriting a firmware and font file using the USB flash drive.
Remove the USB flash drive from the printer and turn off the printer.
Check that the contents of Star Configuration Format saved in the USB flash drive are correct, insert the USB flash drive firmly, and then turn on the printer.

Do not remove the USB flash drive until firmware rewriting completes.

Turn On/Off Power
Abnormal power supply voltage detection error
Power LED 1-time purple flashing
Power LED 1-time purple flashing

Supply of power is not consistent. Or, abnormality has been detected for the power unit.
Try turning the power off, and then on. Try changing the location for the electrical outlet and turn on the power again. If the same error is displayed even after the power is turned on again, contact the seller.

Connect AC Adapter
Printer head thermistor error
Power LED 2-time purple flashing
Power LED 2-time purple flashing

An abnormality has been detected for the printer head thermistor (temperature sensor).
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
Flash ROM access error
Power LED 4-time purple flashing
Power LED 4-time purple flashing

An access error has been detected on the FLASH.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
EEPROM access error
Power LED 5-time purple flashing
Power LED 5-time purple flashing

An access error has been detected on the EEPROM.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
RAM access error
Power LED 6-time purple flashing
Power LED 6-time purple flashing

An access error has been detected on the RAM.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
FW rewrite error
Power LED 7-time purple flashing
Power LED 7-time purple flashing

During FW rewrite, an error was detected in the received FW data. Or, a verify error was detected after FW rewrite.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
Firmware malfunction error
Power LED 8-time purple flashing
Power LED 8-time purple flashing

A firmware malfunction has been detected.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

Note

If an error other than the above is displayed, try turning the power off and then on again. If the same error is displayed after turning the power back on, there may be a malfunction in the printer. Please contact the seller.

 

Display of firmware status

This is indicated by the Power LED.

Printing stops due to rewriting of firmware.
PowerLED 赤青不規則点滅

This shows that the printer firmware is being rewritten. The LED flashes red and blue in turns irregularly during rewriting. When rewriting is completed, the firmware version is printed and the LED returns to the status display.
Then, the printer is automatically recovered and restarts printing.

 

USB host status display

The connection status is displayed when a USB device other than USB-connectable products is connected to the printer.
The status is online.

This is indicated by the Power LED.

Device that can only be charged via USB is connected
PowerLED 赤点灯

A device that only supports USB charging is connected to the USB port.
When a USB device, tablet, etc. that does not communicate with the printer is connected, the LED flashes for about 5 seconds and then returns to the status display.

USB hub connection
PowerLED 赤点灯

USB hub has been connected to the USB-A port. USB hub cannot be used.
Will blink for about 5 seconds after the USB hub has been connected, and return to the status display.

Information display

The information from the printer is shown by Information LED.
<Standard model>Check model

Print waiting during hold print control
The Information LED flashes light blue

Although the print data has been received, it is waiting because the printed label remains at the paper exit of the printer.
The next label will be printed when the label is removed from the paper exit of the printer.

If this notification appears even though no label remains at the paper exit, false detection of the hold print sensor may have occurred. Remove glue adhering around the hold print sensor.

Cleaning of platen roller and paper feeding path
Cleaning notification
The Information LED lights up orange.

This notifies you that parts need to be cleaned.
Clean parts by the procedure of Cleaning. The cleaning notification will be reset when updating the printer information after cleaning the component.

While the cleaning notification is displayed, the notification is provided by printing a QR code for a link to the cleaning method manual when closing the cover.

Cleaning (When Using Label Paper)
Parts replacement notification
The Information LED lights up red.

This notifies you that parts need to be replaced.
Consider replacement of parts.

Parts Replacement

Network link display

The wired LAN connection status is indicated by the Network LED. The Ethernet (LAN) connection status is indicated by the Network LED.

Link up
The Network LED lights up green.

A connection between the printer and the destination network is established, and TCP/IP communication is enabled.

Link down (Physically disconnected)
The Network LED is turned off.

Connection between the printer and the destination network device such as a router or hub was disconnected.
Check and make sure that the LAN cable is correctly connected.

connect LAN Cable
Link down (IP address cannot be obtained)
Network LED 点滅(0.125秒間隔)

When DHCP enabled
IP address cannot be acquired from the network.
If a DHCP server is used, check the operations of the DHCP server.
If a DHCP server is not used, set an appropriate IP address.

When DHCP disabled
IP address: 0.0.0.0 is set.
After initializing the network settings, set the correct IP address.

Connect Tablet/PC (Wired LAN)