Need Support
Please refer to BSC10II: FAQ before making inquiries, and if the information provided therein does not solve your problem, please contact the seller.
Before you make inquiries
Prepare the following information in advance.
- Model name
In the red frame shown below Model name - Serial number
In the green frame shown below 16-digit number - Types of device, operating system (version) and software being used
- Details of the trouble
![The model name and serial number are indicated on the standard indication sticker located on the bottom of the main unit. The model name is indicated on the right of the product logo at the top. The serial number is indicated after "No." under the product logo.](../../illust/BSC10II_cannotsolve.png)