Need Support

Please refer to BSC10II: FAQ before making inquiries, and if the information provided therein does not solve your problem, please contact the seller.

Before you make inquiries

Prepare the following information in advance.

  • Model name
    In the red frame shown belowModel name
  • Serial number
    In the green frame shown below16-digit number
  • Types of device, operating system (version) and software being used
  • Details of the trouble
The model name and serial number are indicated on the standard indication sticker located on the bottom of the main unit. The model name is indicated on the right of the product logo at the top. The serial number is indicated after "No." under the product logo.
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