Customer Relations
Product Quality
Quality Control
High quality is what supports the growth of the Star brand making it able to win in global competition. In addition to obtaining the international standard ISO9001 for management systems, Star has also obtained the international standard ISO14001 certification for environmental management systems at its domestic offices in Japan and its group subsidiaries. In the special products, Star has switched to the international standard ISO27001 for Information Security Management Systems (ISMS) from May 2019, declaring ourselves compliant, and has thoroughly implemented internal management. Star always strives for the highest levels of quality and has established global standards.
Correspondence to ISO
| ISO9001：2015 | ISO14001：2015 | ISO27001：2013 | |
|---|---|---|---|
| Special Products Division | ◎ | ◯ | ◯ |
| Machine Tools Division | ◎ | ◎ | ー |
| General Administration Headquarters | ー | ◯ | ー |
◎:Obtaining certification by external review agency
◯:Self-conformance declaration
Passing on Skills and Technology
To deliver high-quality products to our customers, it is indispensable to develop human resources who possess the necessary skills and engineering knowledge. In the manufacture of machine tools, "craftsmanship” called “hand scraping” is required.
This is detailed work that requires skill to improve machine performance.
This work cannot be replaced by machines. This relies on the ability of a person. Therefore, the transfer of technology from veterans to young workers is an important factor.
Protection of Personal Information
Based on the Personal Information Protection Act and the Numbers Act, the company has set up "Personal Information Management Regulations" and "Specific Personal Information Handling Regulations" for the management of personal information such as customer information, business partner information, shareholder information, employee information, and others.
To ensure Protection of Personal Information at all times, Star has established compliance with the Star Micronics Group・Sustainability Code of Conduct and has informed all of our officers and employees.
Furthermore, specific warnings are being issued through internal communication documents, such as the "company-owned mobile phone management guidelines" and "measures to prevent information.