Paper Jam

When paper jams occur, do not forcibly pull the paper and use the following steps to remove the jammed paper.

　

1. Turn the power off

  • Press the power switch on the back of the main unit.

2. Open the printer cover

  • Push the opening lever to open the printer cover .

3. Remove the jammed paper

  • Remove all, making sure paper fragments do not remain. Not removing all may cause paper jam.
  • Confirm that there are no paper remaining in the paper roll holder or the paper exit.
  • Forcefully trying to remove the paper may damage the product. If you still cannot remove the paper, contact the seller.

4. Set paper

  • After removing the glue adhering to the feeding path, set the paper according to the steps indicated in Paper Setup.
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Prevent Paper Jam

Please note the following to prevent paper jamming.

  • It is recommended to use with the hold print sensor setting “Enabled”.
  • Remove the cut paper from the printer promptly.
  • When setting the paper, pull out the paper edge in a straight line.
  • Do not touch the paper during printing, while the paper is being ejected from the paper exit, or before the paper is cut off.
  • Make sure that discharged paper does not accumulate at the paper exit.
  • Periodic cleaning can be effective in preventing occurrence of paper jams.
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