FAQ

If the Power LED does not turn on even when the power is turned on, it may mean that the power cable is not properly connected. Please check.
Check and make sure that the power socket is not loose and that it is securely connected.

Please check that the Power LED is turned on.

Power LED is not illuminated
Check whether the power cable is correctly connected to the printer and the power socket is not loose.

Check that the Power LED has lit up blue and that the Network LED has lit up green.

Network LED is not illuminated
LED display shows “Link down: Physically disconnected”. Check and make sure that the LAN cable is correctly connected.

• The connector may be loose.
  Confirm that both the LAN connectors of the printer and network device (router, hub and such) are securely connected.
• The LAN cable may have been damaged.
  When the Network LED does not light up even if the LAN cable is reconnected, confirm by connecting a different LAN cable.
• Check and make sure that the network device to be connected is working correctly.

Network LED is blinking
The LED display shows “Link down: IP address cannot be obtained”. When a DHCP server is provided, check whether it is available.

If the printer network settings were changed using Web Configuration or the utility and the printer has become unable to connect to the network, initializing the network may make it possible for the printer to connect.

Perform “Initialize Communication Settings” once, and then check the connection.

To connect to the Web Configuration, please enable “JavaScript” setting in your web browser (Active Scripting in Internet Explorer).

Up to two PCs, tablets or smartphones in total can access Web Configuration at the same time.
If more than two PCs, tablets or smartphones need to access the site, please try after data of the previous two devices is completely read (after more than 5 seconds).

If “https://[Printer IP address]” (SSL/TLS communication) was specified when connecting to Web Configuration, Web Configuration may not be displayed correctly.

When opening Web Configuration, use “http://[Printer IP address]” (non-SSL/TLS communication).

The USB cable connection method varies depending on the operating system of your PC, tablet or smartphone. Check whether the cable is connected correctly.

• The connector may be loose. Check that the USB cable is correctly connected to both the printer and the PC, smartphone or tablet.
• Connect the cable slowly and securely. Also try to connect the cable again.
• The USB cable may have been damaged. If this error recurs after the cable is connected again, connect another cable, and check the status.
• If the USB cable is connected and then immediately disconnected, the printer may not recognize the USB cable when it is connected again. If this occurs, turn the power off and back on again.

If you connect the USB cable before installing the Windows printer driver to use the Windows printer driver in a Windows device, the printer is not correctly recognized by the operating system.

If you have failed to connect the USB cable and create a printer queue before installing the Windows printer driver, follow the steps below to erase or uninstall the device.

1. Start Device Manager while the printer remains connected.
2. Right-click “Other Device” - “StarTSP100 (STR-001)”, and select “Uninstall Device (Windows 10)” or “Delete (Other than Windows 10)” from the pull-down menu.
3. When “Check Device Uninstallation” is displayed, check the status, and execute uninstallation.
4. Disconnect the USB cable from the printer or turn the printer off.
   　　　After installing the Windows printer driver, connect the USB cable and turn the printer on again.

The USB-A port provides communication with and supplies power to Android smartphones and tablets, as well as USB-connectable devices*. It only supplies power (1.5 A max.) to other USB devices.

* USB-connectable product: BSH-20U, BSH-20B, BSD-40U, BSH-32U, BSH-32B, SCD222U, BCR-POP1, USB HID class (keyboard mode) devices

The USB-C port communicates with Windows, Android, Mac and Linux devices. It does not support connections with other USB devices.

This product does not support USB connections with an iPad, iPhone or iPod touch.

If you are using an iPad, iPhone or iPod touch, use network communications.
Connect LAN Cable Connect Tablet/PC (LAN)

Please check that the Power LED is turned on.

Power LED is not illuminated
Check whether the power cable is correctly connected to the printer and the power socket is not loose.

If blank paper is being ejected, the paper roll may be set in the wrong direction. Check the direction of the paper roll to make sure that the paper is set correctly.

As this product is a thermal printer, it will not print on ordinary paper.
Also, if there are issues such as faint printing of words, the cause may be that the paper does not meet the specifications, or the paper has become old and deteriorated. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

If the Power LED is blinking or the Error LED is lit/blinking, refer to the LED lamp display and check the status of the product.

If you can hear the printer operating but the paper is not being ejected, there is a possibility that a paper jam is occurring or the paper is being rolled onto the rubber roller.
If a paper jam is occurring, refer to the “Paper Jam” section and remove the paper in question.

Check whether Self-Printing works correctly.
When Self-Printing works correctly, check whether the app, software and printer settings are correctly configured.
When using a Windows PC or tablet, check whether a suitable printer queue has been specified at the output destination.

In the printer initial settings, the hold print sensor is set to “Enabled”. In this case, printing of the next label will not start until the printed label is removed from the paper exit of the printer.

The hold print sensor printer setting can be changed by Utility or by operating the printer.

When the hold print sensor is “Disabled”, if next printing is attempted with paper remaining at the paper exit, the top margin setting will be changed to 11 mm even if it has been set to 5 mm. The same will occur when continuous printing of two or more sheets is performed with the hold print sensor set to “Disabled”.

This is to prevent a paper jam and other troubles.

By setting the hold print sensor to “Enabled”, you can prevent the top margin from being changed.
The printer setting can be changed by Utility or by operating the printer.

Do not touch the paper or block the outlet while the paper is being discharged.
Also make sure that discharged paper does not accumulate at the paper exit.

It may be that the paper width, paper thickness and such do not meet the required specifications.
Check the appropriate paper roll specifications and use paper that meets the printer's specification.

If the printer cover does not close, confirm that the diameter of the paper roll is 83 mm or smaller. Check the appropriate paper roll specifications and use paper that meets the printer's specification.

If the printer cover does not open even when you push the opening lever, it is likely that a paper jam has occurred, and locked the cutter. Refer to “Cutter Lock” to release the lock.

Check that the Power LED of the main unit has lit up.
USB peripherals such as tablets can only be charged while the power of the main unit is on.

Confirm that the USB cable for the tablet is connected to the USB-A port (Android USB-A) on the main unit.

If the device is connected to USB-C port (Windows USB-C) , charging is not performed. With Windows, Mac or Linux, communication and charging cannot be performed simultaneously.

To charge the device, use the USB-A port (Android USB-A) .

The maximum power supplied from the USB-A port (Android USB-A) is 1.5 A. Check whether this is sufficient power needed to charge the USB device that you are using.

Start Quick Setup Utility can be used to easily check the TSP100IV SK settings.

You can also check settings using the Self-Printing function.

To use a Mac or Linux device, you need to install the dedicated driver.
For details on the connection procedure and how to install the driver, refer to the following.