LED Display

The Ready LED and Error LED will let you know the status of the device, for instance if it is in the ready status, and also if an error occurs (for example if the printer is out of paper).

The Ready LED is the blue LED to the left, and the Error LED is the red LED to the right.

If using a dedicated app and the Bluetooth diagnostic mode is set to ON, the color of the ReadyLED will be different.

ReadyLED color when Bluetooth diagnostic mode is ON

For normal use

Power off
Ready LED and Error LED are both not lit

Power off status.

Turn On/Off Power
Ready status
Ready LED is lit and the Error LED is not lit

Power is on and the ready status is enabled.

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Error display (automatic recovery error)

Error indicates it will move automatically to normal usage because the error status has recovered.
The status is online.

Stops printing due to detected high temperature for the head
Ready LED is blinking (1/2 second intervals), Error LED is not lit

Since the printer head temperature is high, printing has stopped.
When the printer head temperature returns to a normal range, printing will resume automatically.

Stops printing due to detected high temperature for the substrate
Ready LED is blinking (2 second intervals), Error LED is not lit

Since the substrate temperature is high, printing has stopped.
When the substrate temperature returns to a normal range, printing will resume automatically.

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Error display (error in which recovery is possible)

Error indicates that normal usage is possible if paper is replenished or when cover is closed or such steps are taken.
Status is offline

Cover open error
Ready LED is not lit and the Error LED is lit

The printer cover is open.
Set the paper, close the printer cover, and it will move to the ready status.

The Ready LED will display according to the network link display. (The figure indicates the ready status)

Paper Setup
Out of paper error
Ready LED is not lit, Error LED is blinking (1/2 second intervals)

The printer is out of paper.
Set the paper, close the printer cover, and it will move to the ready status.

The Ready LED will display according to the network link display. (The figure indicates the ready status)

Paper Setup
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Cutter error display

Cutter error
Ready LED is not lit, Error LED is blinking (1/8 second intervals)

The cutter did not operate properly.
If a paper jam is happening, remove the paper that is causing the jam after turning off the power, and move the movable part to the home position by referring to Cutter Lock. If the same error is displayed even after the movable part is moved, contact the seller.

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Error display (error in which recovery is not possible)

Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Abnormal power supply voltage detection error
Ready LED and Error LED are both blinking (1 second intervals)

Supply of power is not consistent. Or, abnormality has been detected for the power unit.
Try turning the power off, and then on. Try changing the location for the electrical outlet and turn on the power again. If the same error is displayed even after the power is turned on again, contact the seller.

Connect Power Cable
Printer head thermistor error
Ready LED and Error LED are both blinking (1/2 second intervals)

An abnormality has been detected for the printer head thermistor (temperature sensor).
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
Basic Board thermistor error
Ready LED and Error LED are both blinking (2 second intervals)

An abnormality has been detected for the basic board thermistor (temperature sensor).
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
EEPROM access error
Ready LED and Error LED are both blinking (1/4 second intervals)

An access error has been detected on the EEPROM.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
CPU access error
Ready LED and Error LED are both not lit

An access error has been detected on the CPU internal RAM.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power
RAM access error
Ready LED is not lit and the Error LED is lit

An access error has been detected on the RAM.
Try turning the power off, and then on. If the same error is displayed even after the power is turned on again, contact the seller.

Turn On/Off Power

 

Note

If you find an error other than the above, try turning the power off, and then on. If the same error is displayed even after the power is turned on again, it may be a printer malfunction. Contact the seller.

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